1250 Broadway, 27th Floor New York, NY 10001


All Hail TLC’s Accessible Dispatch Program!
Citywide expansion lets riders request a wheelchair-accessible taxicab
anywhere in the five boroughs

The New York City Taxi and Limousine Commission (TLC) has officially launched its expanded Accessible Dispatch program, offering passengers a convenient, user-friendly way to request a wheelchair-accessible taxicab throughout the five boroughs. The program, which had been limited to pick-ups in Manhattan, fulfills the TLC's promised expansion of the popular program's pick-up service area. The new service debuted with a press conference at Brooklyn's Borough Hall, highlighting its borough-centric coverage area. Speakers included TLC Commissioner and Chair Meera Joshi, and Mayor's Office for People with Disabilities (MOPD) Commissioner Victor Calise.

After finalizing an exhaustive selection process, the TLC's chosen dispatch service provider, Medical Transportation Management (MTM), beta-tested the service starting in September, under the TLC's careful scrutiny. To date, the system has successfully provided over 1,100 wheelchair accessible taxi rides to passengers hailing from borough neighborhoods like Riverdale, East New York and Dongan

"Accessible transportation is truly accessible when it's widely available to those who may need it," said Mayor Bill de Blasio. "This five-borough expansion marks another important step in the mission to make New York a fairer city, ensuring transportation means to more riders who often struggle to find a reliable and convenient way to get around."

"Where we go and how we get there is an essential part of the New York City experience," said Commissioner Joshi. "People with disabilities face many daunting transportation obstacles in getting to work, shopping, seeing friends - just everyday living, and our city suffers for it both economically and on an equity basis. This new citywide program is there to remove some of those obstacles and make a real difference in some people's lives."

"As an advocate and as a person who uses a wheelchair, I know what a tremendous advance this is, and what a meaningful effect this will have on people's lives," said MOPD Commissioner Calise. "As a member of the de Blasio administration, I am truly proud of the time and effort we've put into creating this service - the first in our city's history. It's government at its most responsive and responsible."

"It's wonderful that citywide accessible dispatch is now available so we can get rides in the outer boroughs, too," said Jean Ryan, VP for Public Affairs of Disabled In Action; Member of Taxis for ALL Campaign, and Brooklyn resident. "Hopefully in the future all cabs and for-hire vehicles will be wheelchair accessible to really achieve equal access for all."

"The availability of WAV service beyond Manhattan has been long awaited by New Yorkers who use wheelchairs," said Edith Prentiss, President of Disabled In Action; Member of Taxis for ALL Campaign. "We look forward to working with the vendor and the TLC to ensure every wheelchair user can travel independently with less than a 24-hour in advance reservation. Now let's all throw our arms in the air!"

"MTM is honored to collaborate with TLC on an innovative initiative like the Accessible Dispatch Program," said Crys Cooper, MTM's Accessible Dispatch Program Director. "Our partnership has allowed us to expand the reach of the program to more passengers in all five boroughs, helping make New York City more accessible than ever before."


1) Request a ride using any one of the following methods:

  • Call the Accessible Dispatch center directly at (646)-599-9999
  • Use the Accessible Dispatch mobile app (available on the ITunes App Store
    or in Google Play)
  • Book online at www.accessibledispatch.com

2) Accessible Dispatch sends the closest available wheelchair accessible vehicle to
your pick-up location.

3) You will receive a confirmation from the Accessible Dispatcher that includes the taxi
number. This will allow you to find your driver. The Dispatcher may also
communicate with you directly if the driver has trouble finding you.

4) When you find your taxi, your driver will provide assistance in helping you enter
using the vehicle’s ramp as needed. They will also secure you using the vehicle’s
wheelchair securement system.

5) At your destination, your driver will help you exit the vehicle and get safely to the

The Accessible Dispatch program began in 2012 with 233 wheelchair-accessible
taxicabs and capacity for Manhattan-only pick-ups. Since then, we have seen the fleet
of wheelchair accessible vehicles (WAVs) in the TLC's regulated industries grow
exponentially to almost 2,200 yellow taxis and over 200 green cabs -- an increase of
more than 900% over the past five years.

While making the city a more equitable place to live, work and visit, the Accessible
Dispatch program will offer cab drivers greater economic opportunities through
dispatched trips. While passengers always pay only the metered amount, roughly
2,300 unique drivers received dispatch payments of $10 or more per trip during the
program's beta launch period, over and above the metered fare.

The New York City Taxi and Limousine Commission (TLC) was created in 1971, and is
the agency responsible for the regulation and licensing of about 300,000 drivers,
vehicles, and the businesses that operate and support those industries. It is
recognized as the largest and most active taxi and for-hire vehicle regulatory body
in the United States. To find out more about the TLC, or to review its rules, regulations
and procedures, we encourage you to visit our official website at www.nyc.gov/tlc.