November 3, 2012
Dear Steam Customer,
We understand that this has been a challenging time for all of our customers, and we sincerely apologize for any inconvenience these outages have caused. Please be assured that our employees have been working around the clock to restore steam service.
Unfortunately, due to storm damage, there is limited steam generation capacity at the time. With a cold front expected on Monday and Tuesday (November 5 th - November 6 th ), we do not have enough capacity to meet our forecasted demand. Therefore, we are not able to restore any additional customers until more of our steam production units are brought online. We are working to bring additional steam supply into service so we can restore all of our customers. Once the system is capable of handling additional load, we will begin restoring customers.
We will work to return all customers to service as quickly and safely as possible, and a full system restoration is expected by November 11, 2012.
Thank you for your patience and support.
If you have any questions, contact us at 1-800-75CONED (1-800-752-6633).
Charles Viemeister
Steam Business Development