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We hope that you and your family remain safe in the aftermath of Hurricane Sandy. We know that the clean-up effort will be challenging for many of our customers in the Mid-Atlantic & Northeast Regions, and HSBC Bank USA N.A. is here to help in any way that we can.
If you have been impacted by the storm, HSBC will waive the following fees incurred between Sunday October 28, 2012 and at least until Monday
November 5, 2012.
- Fees for non-sufficient or unavailable funds on checking products
- Overdraft transaction fees for Select Credit and credit card accounts
- Fees incurred by using Non-HSBC ATMs in Connecticut, Delaware, Maryland, New Jersey, New York, Pennsylvania, Washington DC, and Virginia
- Late Payment for credit products
In the event you do not see an immediate credit, please be assured that you will see them reflected on one of your next two statements.
In addition, we can confirm that all branches and ATMs in Delaware, Maryland, Pennsylvania, Washington DC and Virginia were opened as of Wednesday October 31, 2012. We were also able to open 111 branches in the Tri-State area on Wednesday. The safety of our customers and employees remains our top priority, and as such we will continue to reopen the branches as soon as we are safely able to do so. Please
click here for a list of branches that remain temporarily closed.
We can provide further assistance through BankMail, our secure email network which is available on Internet Banking and our Mobile App, and by phone at 800.975.HSBC (4722) or at the number on the back of your credit/debit card.
As a valued HSBC customer, we also wanted to let you know that HSBC announced a $1 million commitment in support of the disaster recovery efforts. This includes an immediate donation of $500,000 to the American Red Cross in Greater New York. HSBC will also match dollar for dollar all employee donations to disaster relief through its existing employee giving program, as well as working with community partners who provide emergency housing and financial assistance in the storm-impacted areas.
Thank you for banking with HSBC and our continued best wishes in managing through the days and weeks ahead.
Sincerely,
The HSBC Customer Experience Team
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