To Our Valued Cardmembers affected by Hurricane Sandy,
We know the past several days have been hard and our thoughts are with you and your families in the aftermath of the hurricane. We want you to know that we are here for you and have been working to ensure we provide you with the best possible service during this difficult time.
Please be reassured that if you need support from us in the form of extended payment terms, alternative payment arrangements, or emergency card replacement, we will assist you. We have also implemented new procedures to address individual spending needs for our Cardmembers affected by Hurricane Sandy. Please feel free to contact us at the number on the back of your card or 1-800-528-4800.
In addition, our Global Assist hotline is ready to help you 24 hours a day, 7 days a week with emergency financial, medical, or lodging assistance. Some of our services include:
• Wiring money to Cardmembers and their loved ones for pick up at Western Union or MoneyGram locations (Availability of cash advances will be subject to fund availability of Western Union or MoneyGram locations. Cash advances are limited to the terms and conditions of card member agreements.)
• Locating available lodging and enabling check-in for Cardmembers. Please note that there may be limited ability to book hotel rooms in the impacted areas
• Assisting with medical referrals and prescription replacement
You can reach our Global Assist hotline at 1-800-554-AMEX or, if you're calling from outside the U.S., at 1-715-343-7977. We are accepting all collect calls.
If you have access to Twitter, you can contact us @AskAmex.
We've also provided the information above at Urgent Notice from American Express: Hurricane Sandy on our website if you are able to access the internet.
You may be dealing with many issues at the moment, but we are here and ready to help you when you need us.
Sincerely,
Josh Silverman
President, U.S. Consumer Services
American Express
Member Since 1988