A.G. Schneiderman Announces Agreement With Wildlife Removal Business Owner Who Failed To Perform Warranty Work

Attorney General Eric T. Schneiderman recently announced that his office has obtained an agreement with owner of a Southern Tier wildlife removal and control business to reform his business practices so that consumers are not left with incomplete work and unattended warranty issues.

Attorney General Schneiderman began an investigation into the business practices of Jason Carter doing business under the name Fur & Feathers Wildlife Control after receiving several complaints from consumers that Mr. Carter had not completed work on homes to prevent extracted wildlife from reentering the structures. Consumers also complained that they were unable to contact Mr. Carter to have him come back and remove wildlife that had returned during the warranty period. When consumers attempted to call Mr. Carter, their telephone messages were either not returned, or, if returned, Mr. Carter did not show up at agreed times to make repairs.

“When New Yorkers pay someone to perform a service, that service should be performed fully, properly and in a timely manner,” Attorney General Schneiderman said. “My office will keep working to make sure that hardworking New Yorkers get the services they’ve paid for and that business owners who skirt their responsibilities are held accountable.”

As a part of the agreement, Mr. Carter agreed that he would modify his business contracts to include the approximate or estimated dates when his work would begin and be substantially completed. He also agreed that he would return all consumer calls related to warranty work, or completion of unfinished jobs, within 48 hours. He also agreed to make arrangements with consumers to perform warranty work and completion of unfinished contract work no later than two weeks from the time a consumer initially contacts him, and if the work in not completed, refund all amounts paid by the consumer.

Additionally, Mr. Carter agreed to file an assumed business name certificate for Fur & Feathers Wildlife Control in the Tioga County Clerk’s Office and any other county he may be conducting business in. He also paid a civil penalty of $2,000.

The case was handled by Assistant Attorney General Michael J. Danaher, Jr. of the Binghamton Regional Office. The Binghamton Regional Office is led by Assistant Attorney General In-Charge James E. Shoemaker. The Binghamton Regional Office is part of the Division of Regional Affairs led by Executive Deputy Attorney General for Regional Affairs Marty Mack.