Governor Cuomo Announces Department of Motor Vehicles Website Receives National Award
Customer-Friendly Website Had 5.5 Million Transactions Last Year; Dramatically Cut DMV Wait Times
Governor Cuomo announced that the New York State Department of Motor Vehicles website,
dmv.ny.gov, has won the 2015 Pinnacle Award from the National Association of Government
Web Professionals, the
second national accolade it has received this year for its design, ease of use, and scope
of services. The Department of Motor Vehicles won in the state and non-governmental
organization category, and also picked up a Members’ Choice distinction.
“New York is proud to continue making our DMV website better and
more convenient than ever before, saving drivers both time and trips to
the DMV,"
Governor Cuomo said. "I encourage all New Yorkers to take advantage of the easy-to-use
services available to them on this award-winning website."
The
Pinnacle Awards are judged by a group of web professionals from inside and outside of
government web development. Each site is judged using eight scoring criteria
for a total of 100 points: team size, content, organization, design, performance
and flexibility, accessibility, standards, and interactivity.
Additionally, DMV’s website, which was
redesigned in February 2014, was
named one of the nation’s best DMV websites earlier this year by
DMV.com, a portal for driver and motor vehicle information. Available services
include ordering replacement driver licenses, renewing registrations on
mobile devices, signing up to receive license and registration renewal
reminders via email and text, and carrying out more than 35 other transactions.
Customers completed more than 5.5 million transactions on the website
last year, up from about 5 million in 2013 and 3.4 million in 2010. Use
of the website has also helped decrease average wait times in DMV offices
statewide. If customers must make a trip to state-run DMV offices, they
can visit dmv.ny.gov to
make a reservation. In fact, New Yorkers have made more than
700,000 reservations to visit DMV offices since the service launched in 2013.
In March 2013, the average wait time at state-run DMV offices was 72 minutes.
Governor Cuomo
announced that in September 2014 the average wait time was reduced to 30 minutes.
Wait times have remained stable at around 30 minutes since then. In addition,
self-serve kiosks in DMV offices allow customers to complete transactions
and bypass lines, saving them time. DMV averages more than 300,000 transactions
at these kiosks per year.
New Yorkers have more opportunities than ever before to save a trip to
DMV offices and complete transactions online. In July 2015, the Governor
announced that New Yorkers can print a temporary license from the DMV website when
they renew or replace their driver licenses, learner permits, or non-driver
identification cards online. The ability to download a temporary document
is also offered to customers renewing or replacing their registrations.
“DMV understands how convenient it is for New Yorkers to complete
all of their important business online. Our team has stepped up its web
presence and continuously improved the services we provide so motorists
can get things done quickly and easily,”
said DMV Executive Deputy Commissioner Terri Egan. “This well-deserved award gives us the opportunity to recognize
all staff members who have gone above and beyond to serve the public’s
needs. I urge all New Yorkers to use our site and save a trip to the office.”
For more information about DMV,
visit its website and
see a list of available online services.